Baggage damage

If you have received your baggage in bad order, or it is damaged or some of its content is missing you can appeal to the airport agent present during the baggage receiving process or to the Lost and Found department where they will explain you the order of further actions.

With the property irregularity report, address the Lost and Found without leaving:

• The airport arrival customs zone (if you have come from abroad);
• Terminal (if you have come by domestic airline).

If you fail to comply with the rules, the decision about the property report will be taken by your carrier airline.